This Privacy Policy explains how HeBai Furniture collects, uses, stores, and protects information when you browse our website, request a catalogue, or contact us about products, samples, quotations, or project support.
We only collect information that is reasonably necessary to reply to business enquiries, prepare sourcing proposals, manage customer relationships, and maintain the security and operation of our website.
Last updated: April 12, 2026
When you submit an enquiry, we may collect your name, work email, company name, phone or WhatsApp number, country, product interests, quantity targets, and any message or attachments you choose to send.
We may also receive technical information such as browser type, device information, page path, referrer data, and server logs needed to operate, secure, and troubleshoot the website.
We use enquiry information to respond to sourcing requests, send catalogues, prepare quotations, discuss samples, confirm production requirements, and provide after-sales support related to your enquiry.
We may also use contact details to follow up on ongoing business discussions, answer compliance or logistics questions, and improve our website content, forms, and service workflow.
We process information for legitimate business purposes such as communicating with importers, distributors, project buyers, and e-commerce brands that contact us about our products and services.
Where local law requires consent for certain processing activities, we will rely on that consent. Where processing is necessary to take steps at your request before entering a business relationship, we may rely on that basis instead.
We do not sell personal information. We may share data with service providers who help us host the site, store files, send business email, or maintain our systems, but only to the extent necessary for those services.
We keep enquiry records for as long as needed to manage the business relationship, maintain records of product requests, comply with legal obligations, and resolve disputes or support issues.
You may request access to, correction of, or deletion of the personal information you have provided to us, subject to applicable legal and contractual limits.
If you no longer want us to contact you about an enquiry, you may reply to the latest email or contact us through the website and ask that your information be updated or removed from active follow-up.
If you need clarification about our legal pages or sourcing terms, contact us through the enquiry form on the About page and we will respond with the relevant details for your market or project.
